Online food delivery platforms Zomato and Swiggy are set to face an investigation by the antitrust regulator over platform neutrality concerns raised by the National Restaurant Association of India (NRAI). The Competition Commission of India (CCI) has noted that downstream commercial interest of Swiggy and Zomato through private labels and cloud kitchens may affect platform neutrality and requires detailed examination.
The CCI noted that the issue has raised a conflict of interest. “…the Commission is of the view that prima facie a conflict of interest situation has arisen in the present case, both with regard to Swiggy as well as Zomato, because of the presence of commercial interest in the downstream market, which may come in the way of them acting as neutral platforms,” the CCI said, directing its investigative arm to submit an investigation report in 60 days.
Zomato declined to comment on the order…